Carlos Isturiz

International Head of Growth, Ecommerce & Digital

Name:Carlos Isturiz

Date of birth:16/10/1978

Address:124 rue Lamarck- 75018 - Paris

Phone:06 78 82 56 69

Email:carlos.isturiz.cv@gmail.com

Website:http://www.carlos-isturiz.fr

Develop online revenue through qualified traffic, visibility, high ROI initiatives, conversion and loyalty.

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Resume

Work Experience

01.2017 - present

Global Head of Growth, Ecommerce & Digital

In charge of a team of Country Managers, my role aim at launching Campings.com in Europe and develop growth:

Define the international digital strategy (acquisition-conversion-loyalty)
Validate action plans per country
Supervise the development of online strategic partnerships with the help of Country Managers
Steer campings.com activity for NL, DE, ES, IT, UK & PT
Manage the web agency and monitor global results
Identify profitable growth channels (Growth hacking)
Partner in the definition of the evolutions/optimizations of the ecommerce platform

09.2015 - 12.2016

Global Head of B2C, Ecommerce & Digital

AXA Travel Insurance | Paris, Ile-De-France / Redhill United Kingdom

Launch and develop AXA Assistance Travel B2C activities worldwide, bring my expertise to the development of AXA Travel Insurance global B2C activities and liaise with the subsidiaries and group departments, thus ensuring an alignment of the Group B2C offering with the needs reflected by the market.

Develop and manage all facets of the B2C marketing strategies to include strategy development, marketing investments, creative development, online and offline campaign design and management etc.
Support customer acquisition through online and offline media buying in partnership with relevant Marketing Teams and Digital Transformation Department
Ensure, through regular Market competitiveness and websites analysis, alignment of the Group offering with the Market needs
Identify areas of opportunities for partnerships
Ensure full involvement of the relevant parties within the Group, including subsidiaries in order to meet the market expectations
With the support of Group departments (IT, Legal, Digital transformation, Finance, Communication …) and Axa Travel Insurance Sales and Marketing, identify areas of improvement towards a real Packaging of the Group offering
Ensure readiness and optimum time-to-market
Minimize IT integration efforts for subsidiaries’s
Benchmark Product offering and sales performance and develop proactive global partnerships and affiliation programs

11.2013 - 03.2014

Head of B2C, Ecommerce & Digital

Allianz Global Assistance Australie | Brisbane, Queensland

I replaced the person in charge of B2C in the Australian Business Unit and my mission aimed at identify areas for improvement and increase sales through:

An audit of current actions
An analysis of performances
Recommendations/optimizations
Business cases
The definition and implementation of the Action Plan

06.2010 - 07.2015

Online B2C & Digital Manager

Mondial Assistance France | Paris, Ile-de-France

In charge of a team of 5, my mission is to develop sales through qualified traffic, optimized conversion rate and customer retention.

Responsibilities:

Set up and implement Action Plan
Define website evolutions (usability, design, products)
Manage webmarketing levers: SEO, SEA, Affiliate program, email campaigns, RTB
Maximize revenues: transformation and average basket
Develop strategic partnerships
Implement CRM / PRM / DMP
Measure commercial and marketing performances
Develop mobile applications (B2C and B2B2C)
Work on Social Networks strategy: online reputation, infiltration and transformation (www.voyagezen.fr)

05.2009 - 05.2010

B2C & Digital Project Manager

Allianz Global Assistance SAS | Paris, Ile-de-France

Within the Rebranding of Group sites Project, I worked on:

SEO recommendations in accordance with the 28 subsidiaries specificities.
international affiliate campaigns
launch of new international partnerships
definition of SEM strategy
propose high ROI initiatives for emerging subsidiaries.

03.2007 - 05.2009

Webmaster / B2C Project Manager

Mondial Assistance | Paris, Ile-de-France

Update and optimize the B2C website
Monitor sales performances
Create newsletters
Define specifications for extranet
Monitor PPC campaign and affiliation
Manage strategic partnerships
Redesign France website according to Group guidelines

10.2005 - 03.2009

Freelance Web Developper

SIRIUTZ | Paris/Dijon

Create, develop and update websites (online shops or simple pages). This includes technical developments (PHP / MYSQL / JAVASCRIPT / AJAX) as well as CMS integration, web design, Flash design and ergonomic.

Side Project

01.2017 - present

My Schengen Pass

My Schengen Pass is an informative website helping in the preparation of a trip in the Schengen area or in Europe.
It provides update and useful information about formalities and a Schengen Travel insurance Comparator. I built, developed and translated the website during my spare time in order to test and learn growth hacking techniques, stay up to date in terms of web development / webmarketing (especially SEO) and potentially generate additional revenue through partnerships with the insurance companies.

Visit the website: www.my-schengen-pass.com

Education

09.2003 - 06.2005

Master – Languages & Communication

Languages and European Media Market Studies (Université of Burgundy)

Study of the European media market, Semiotics, law, marketing, communication and Modern Languages.

Semestre at the Institute of Education – London

Interests

Travels

Passionate about travel, I am always looking for a new place to discover.
I’ve had the chance to visit Australia, Venezuela, Argentina, Mexico, the U.S., India, Thailand and all of Western Europe as well as Ukraine and Greece.

New Technologies

Webmarketing – Social Networks – Graphic design – Web Developpement – Raspberry Pi & Homemade Domotics

Sports

Jogging – Krav Maga – Football – Tennis

Testimonials

Specific Thanks

2014 04.

Tony McGarvey - Chief Distribution Officer - Allianz Global Assistance Australia

Carlos has a very deep knowledge and experience in driving a strong customer focused B2C strategy and we were lucky having Carlos here whilst our National Sales Manager for B2C was on maternity leave.

Carlos has a lovely demeanour and worked well with his colleagues. He also was able to adapt to the subtle cultural adjustments to our business process methodologies.

Carlos did some excellent work on building our SEO optimisation levers, given we had only launched a new Worldcare site in Tridion only 3 months prior to Carlos’ arrival.

Carlos also played an important part in our team migrating our existing B2B student health site to one that could manage B2C sales of our new visitor health insurance (into AU) products. All of these steps were with little/no budget and we undertook our necessary steps with the focus placed solely on agile execution of opportunistic scenarios rather than that of deep strategic based executions.

Whilst Carlos was here, he also played a important part with the dev of the new « online travel insurance » brand, of which the site has not been touched in 5+ years and is expected to be launched mid May.

Further, and in addition, we engaged in a soft launch of our direct to retail roadside assistance site, roadsideonline.

Profile